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Privacy Policy

YOUGotaGift.com Ltd. ("YOUGotaGift.com") is committed towards securing the privacy of information of those who use our services. We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. We welcome your questions and comments on this policy.

Please read this Privacy Policy closely. By visiting our website or using our mobile application and/or providing your personal information to YOUGotaGift.com, you agree that YOUGotaGift.com may collect, use, and disclose your personal information as described in this Privacy Policy. We routinely update this Privacy Policy as our products and offerings change, so check back regularly for updates or changes. By using YOUGotaGift.com web and/or mobile applications (together the “Applications”), you are accepting the practices described in this Privacy Policy.

How and What Personal Information Do We Gather?

YOUGotaGift.com collects information when you use the Applications. For example, we collect data when you purchase or receive an eGift Card or Physical Gift Card (collectively “Gift Card”) or we collect data when you contact our Customer Support. We only collect as much information as we need for specific and identified purposes.

  • Personal Information : When you purchase or receive a Gift Card, you will be asked to provide certain personal information, such as your name, email address, phone number, or similar information. This information is collected to enable YOUGotaGift.com to process your order.

    We do not store your credit card number, this information is directly passed to our payment gateway provider for the purpose of processing your payment.

    We may also collect personally identifiable information automatically when you use the Applications with Facebook or Google. Some of this information we receive are needed to set up your account and send your gift. You can choose not to use Facebook or Google with the Applications, and you can also choose not to provide certain personally identifiable information, but then you might not be able to take advantage of the services provided by the Applications.

  • Cookies Information : When you visit the Applications, we may send one or more cookies (a small text file containing a string of alphanumeric characters) to your computer. YOUGotaGift.com uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites. These persistent cookies can be removed, but each web browser is a little different. Please review your browser’s “Help” file to learn the correct way to modify your cookies setup. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

  • Automatically Collected Information : When you use the Applications or open one of our emails, we automatically record certain data using technology, including “clear gifs” or “web beacons,” cookies (discussed above), IP addresses, and unique “device IDs” (similar to IP addresses). “Automatically Collected” data includes web browser type, the website that referred you to us, the web pages you viewed on the Applications, and the dates and times that you visited the Applications.

  • Client Provided Information : When YOUGotaGift.com manages promotions or other services for a Client (a company or organization to which YOUGotaGift.com provides business services) some personal information is also shared with YOUGotaGift.com in order to process the Gift Card creation and redemption activity on behalf of that Client. The use of personal information shared with us by our clients is also subject to the conditions mentioned in this privacy policy.

Receivers of Gift Cards

When you choose to use our services to send a Gift Card to anyone, you represent that you have their consent to provide us their name, email address and/or mobile number. We will automatically send the receiver of Gift Card an email or mobile SMS informing them of the received Gift Card. Unless we are authorized by your friend, we will only use your friend’s name, email address and/or mobile number for the purposes of sending this email and reminder emails for using the Gift Cards and maintaining an activity log of it.

How We Use the Personal Information?

We use personally identifiable information to respond to your requests, sell you a Gift Card, improve your purchasing experience, customize your future purchases, improve our Applications, improve our marketing and promotional efforts, and to communicate with you for order verification, customer service purposes, send you reminders for use of Gift Cards, notices, administrative messages, and requested information, including such messages on behalf of our Clients and occasionally send you marketing information about YOUGotaGift.com and our business partners and their products and services. We also use such information to troubleshoot problems, resolve disputes, accomplish administrative tasks, enforce our agreements with you, including our Terms and Conditions and this Privacy Policy, comply with applicable law and cooperate with law enforcement activities.

The processing and use of the data you provide to us is done in the United Arab Emirates and United States of America. By using the Applications and providing information to YOUGotaGift.com, you are expressly consenting to this.

Does YOUGotaGift.com Share/Disclose the Information It Receives?

YOUGotaGift.com does not share your information with any other party. We only use the information internally for our services and the Applications as described above. YOUGotaGift.com will not sell your personal information to third parties.

In certain cases, we may disclose customer information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or respond to a court order, judicial or other government subpoena, or warrant.

We also reserve the right to disclose customer information that we believe, in good faith, is appropriate or necessary to take precautions to protect customers from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Applications; and to protect against fraudulent uses, the rights, property, or personal safety of YOUGotaGift.com, our Clients, or others.

How Secure Is your Information with YOUGotaGift.com?

YOUGotaGift.com is committed to protecting the Personal Data you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit/debit card numbers when confirming an order. Of course, we transmit the entire credit/debit card number to the appropriate credit/debit card company during order processing. We do not store this information in our Applications.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
  • If you use the Applications with Facebook make sure you either log out from Facebook or through the Applications (which will also log you out of Facebook also) if you are using a shared computer.

If you have any questions about the security of your Personal Data, you can contact us at help@yougotagift.com.

What Choices Do You Have?

Our goal is to give you simple and meaningful choices regarding your information. If you have a YOUGotaGift.com account, many of the choices you have on YOUGotaGift.com are built directly into YOUGotaGift.com or your settings. For example, you can:

  • Edit personal information i.e. name and mobile phone number in your profile at any time.
  • As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of or register for certain features of the Applications.
  • You may request deletion of your Applications account by sending an e-mail to: help@yougotagift.com.
  • In certain cases, if you decline to share personal information on the Applications, YOUGotaGift.com will not be able to provide certain services to you. You may also choose to opt-out of future marketing mailings by following the opt-out instructions in the emails that we send to you.
Conditions of Use, Notices, and Revisions

If you use the Applications, your use and any dispute over privacy is subject to this Privacy Policy, our Terms of Use, including limitations on damages, arbitration of disputes, and Applications of the law of the United Arab Emirates. If you have any concern about privacy at YOUGotaGift.com, please contact us with a thorough description, and we will try our best to resolve it. Our business changes constantly, and our Privacy Policy and the Terms of Use Agreement will change also. You should check our website to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

How we transfer information we collect internationally

We collect information from all our users and store that information in the United Arab Emirates and United States of America. We transfer, process and store your information outside of your country of residence, to wherever we operate for the purpose of providing you the services. Whenever we transfer your information, we take steps to completely protect it.

Your Right to Access Your Data

You have the below mentioned options in relation to the information that we have collected about you. To exercise these options, please contact us at help@yougotagift.com. If you’re an European Union (EU) user, you can also:

  • Access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for it.
  • Have your information corrected or deleted. You can update your information in your settings. If you have problems updating the information or if you would like us to delete it, contact us at help@yougotagift.com.
  • Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. We will only send you marketing material if you’ve agreed to it, but if you’d rather we don’t, you can easily unsubscribe at any time.
  • Have the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it’s technically feasible.

We retain the data we collect for as long as needed to provide you services and to maintain adequate records as per the law of country where we operate, resolve disputes, and meet our regulatory obligations.

Children's Privacy

The Applications of YOUGotaGift.com are not structured to attract children. Accordingly, we do not intend to, nor will we knowingly collect personal information from anyone we know to be under 16 years of age. If you become aware that a child has provided us with personal information, please contact at help@yougotagift.com with our support services.

Changes to this Privacy Policy

YOUGotaGift.com may amend this Privacy Policy from time to time, and at any time. Use of information we collect now is subject to this Privacy Policy in effect at the time such information is used. If we make changes to this Privacy Policy or in the way we use the Personal Information, we will notify you by posting an announcement on our website or sending you an email. Your continued use of our Applications makes you bound by any changes to the Privacy Policy, whenever you use the our Applications after such changes have been first posted.

Contact Us

If you have questions or concerns about how your information is handled, please direct your inquiry to YOUGotaGift.com via email at help@yougotagift.com.

YOUGotaGift.com Ltd.
G06, Loft Offices 3, Entrance B
Dubai Media City, Dubai – UAE
P.O. Box 502681